NHS Unverified Order Cancellation

As explained during checkout, all orders of NHS Items are subject to strict verification measures to ensure only serving NHS staff are purchasing these items.

By ordering an NHS item, you confirmed that you were a serving member of the NHS.

Unverified orders are forwarded to the Department of Health & Social Care and NHS Identity teams.
If you have placed an order containing an NHS Item and cannot verify your active service in the NHS, you can cancel your order using the form below.

Unverified NHS Orders will be cancelled and partially refunded according to our Terms and Conditions and Refund Policy.

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Reason for Cancellation *I Haven't Received My Verification EmailI Provided the Wrong NHS Email AddressI Forgot to Upload My / Uploaded the Wrong NHS IDOther

When ordering you confirmed that you were employed by the NHS.Please provide a reason why you are unable to verify your active service.

Cancellation Not Required

You do not need to cancel your order. Please provide your NHS email address or upload your ID card and we can verify your order.

Name *

First

Last

Email *

Email

Confirm Email

The personal email address that you used to submit the order. This is not the email that you may have provided in the “NHS Email Address” field at checkout.

Order Number *

This can be found on your order confirmation email or your online account.

Order Billing or Delivery Postcode *

This must match the address provided on the order.

NHS Email Address

Email

Confirm Email

Please provide your NHS email address and we can re-send the verification email. Please leave blank if you are uploading your ID card.

NHS ID Card (Optional)

Click or drag a file to this area to upload.

Please upload a photo of your order number hand-written with your NHS issued ID card placed next to it. University/College, Private Company ID cards & Blue Light Cards ARE NOT accepted.

Reason for Cancellation *

When ordering you confirmed that you were employed by the NHS.Please provide a reason why you are unable to verify your active service.

NHS Trust You Work For *

Please enter the name of the NHS trust you are employed by.

Submit